Contents |
Controlled lists for the public sector in Europe
These pages show esd-toolkit's standard lists which define the semantics of public sector service delivery. All lists hosted here are given under the headings below. Where lists have been implemented, hyperlinks are given.
Services
- Service List - complete EU Service list list of services used in one or more service lists below
- England and Wales Service List- Local Government services to citizens in England and Wales
- Belgian Service List - Local Government services to citizens in Belgium
- Dutch Service List - Local Government services to citizens in the Netherlands
- German Service List - Illustrative list based on service lists for two states. The German federal system meas that there are large differences in local service provision between states.
- Norwegian Service List - Local Government services to citizens in Norway
- Scottish Service List - Local Government services to citizens in Scotland
- Swedish Service List - Local Government services to citizens in Sweden
Organisational scope
- Function List - Functions by which services are grouped
Status
This site is now considered live, but is under continual improvement. Lists will be periodically updated, as shown in their guidance pages, in response to user requests and research by esd-toolkit and aassociated programmes. The content and features of the site are also subject to contuinual improvement under managment of esd-toolkit's Key Information Group. Do feed back via these pages or e-mail to support if you have any specific requests.
Liability, Ownership, Protection
In advance of formal ownership terms being specified, please consider everything in this site to be owned by esd-toolkit or third party organisations and not duplicated outside the site without attribution. Terms will be specified to encourage re-use whilst protecting the interests of third parties. No guarantees are made on the completeness, accuracy or suitableness for purpose of content.
| List name | Type | Formats | Description |
|---|---|---|---|
| Belgium Service List | Service |
|
Local Government services to citizens in Belgium (subset of the Service list) |
| Business Circumstance List | Circumstance |
|
The Business Circumstance List defines a core set of business categories that are common to most public sector bodies. It is a listing of the types of Businesses that exist. It replaces the Business Category List. Use – It helps enable services to be tailored to the needs of a business, target the areas of legislation and inspection that might take place and quantifies what a council does to serve businesses in the locality. It defines a core set of business categories that are common to most public sector bodies, allowing communication across boundaries by describing the business types unequivocally within a controlled list of terms. It uses unique numeric identifiers for each business irrespective of the language and naming conventions that are used by different people and organisations to identify or describe a business. It is designed to enable the transfer of data electronically. |
| Channel List | Channel |
|
The Local Government Channel List (LGChL) is designed to provide standard definitions of access/delivery channels for delivering services within the public sector. Use – To help identify peoples’ preferences when dealing with a Council and to enable service delivery costs to be determined and compared across channels. |
| Children's Service List | Service |
|
The Childrens’ Service List is a sub-set of the Local Government Services List. It splits out all the services that a Council performs as part of their Childrens’ service provision. Not all councils perform all services in the list but it gives a common set of actions from which to choose. A service is a set of actions or activities undertaken by a council (or other public sector body) to deliver a product or conclusion. Services are usually provided at the request of a customer either as a one-off request (for example childcare information, libraries childrens’ services, road safety cycle training) or as a result of the circumstances of the customer (for example adoption, disabled, child protection). Services are provided by a public sector body either as a power (a legal right), a duty (a legal obligation) or at its discretion. A service list provides a standard way of referring to each service when communicating within and between organisations. It uses unique numeric identifiers for each service, irrespective of the language and naming conventions that are used by different people and organisations to identify or describe services. The Childrens’ Service List uses terminology that is recognised within the public sector but may not necessarily be understood by the customer. Other lists provide a customer facing view of services which can be used to provide information on services to the public (such as in a web site). Use - to define a core set of tasks that are common to most public sector bodies, allowing communication across boundaries by describing the responsibilities unequivocally within a controlled list of terms. |
| Document List | Document type |
|
The Local Government Type List (LGTL) is a list of types of resource, often seen as 'document types'. It identifies the various forms of communication resource that a Council might use. Use – to help refine searches, assist in the electronic storage in retention schemes and identify resources in Freedom of Information requests. |
| Dutch Service List | Service |
|
Local Government services to citizens in the Netherlands (subset of the Service list) |
| Emergency Service List | Service |
|
The Emergency Service List is a sub-set of the Local Government Services List. It splits out the Emergency Services that are performed across the public sector especially in conjunction with Local Government. Not all of the services in the list will be performed but it gives a common set of actions from which to choose. It is intended to expand this list further to include Police and Ambulance Services. The list in its current form was as a result of collaboration between The Merseyside Fire & Rescue Service. Additions from other Emergency Service Providers are welcomed via The Information Management and Controlled Lists Forum: http://www.esd.org.uk/forums/viewforum.php?f=83&start=0#83 A service is a set of actions or activities undertaken by a council (or other public sector body) to deliver a product or conclusion. Services are usually provided at the request of a customer either as a one-off request (for example crime prevention home security assessment, fire certificates) or as a result of the circumstances of the customer (for example emergency water flood rescue, securing premises after incident). Services are provided by a public sector body either as a power (a legal right), a duty (a legal obligation) or at its discretion. A service list provides a standard way of referring to each service when communicating within and between organisations. It uses unique numeric identifiers for each service, irrespective of the language and naming conventions that are used by different people and organisations to identify or describe services. The Emergency Service List uses terminology that is recognised within the public sector but may not necessarily be understood by the customer. Other lists provide a customer facing view of services which can be used to provide information on services to the public (such as in a web site). Use - to define a core set of tasks that are common to most public sector bodies, allowing communication across boundaries by describing the responsibilities unequivocally within a controlled list of terms. |
| Function List | Service group |
|
The Function List is a hierarchy of service groups or activities that a public sector body performs to support information referenced at service group level, rather than in the detail of the full Service List. The high level headings are designed to meet similar objectives regardless of departmental or municipal responsibility. It transcends organisational structure and gathers similar activities into a logical collection that would be globally understood. Use - to facilitate systems and human readable formats reference top level headings that collect services from differing organisations and countries in logical themed groupings. This enables local international sub-sets both to cross match and feature local services in order that comparisons may be drawn and services delivered to a common definition regardless of nationality. |
| Function List (European domain) | Service group |
|
The Function List provides a hierarchy of service groups to support information referenced at service group level, rather than in the detail of the full Service List. Local Government Service List services are mapped to terms in the Function List so that information on services may be presented in esd-toolkit (and elsewhere) in an ordered structure. |
| General Fund Revenue Account England & Wales 2013-14 | SeRCOP Objective |
|
General Fund Revenue Account England & Wales 2013-14 |
| General Fund Revenue Account Scotland 2013-14 | SeRCOP Objective |
|
General Fund Revenue Account Scotland 2013-14 |
| Generic Process List | Process |
|
A generic process is a term used to describe activities that are generic (or common) to public sector organisations. Collectively the Generic Processes are intended to describe all the activities that a Public Sector organisation undertakes as an aid to gaining an understanding of the organisation and how it is being resourced (at a high level). The scope of the activity is described together with other ‘Non-preferred terms’. (other commonly used alternative names). Each generic process is attached to a ‘Life Cycle Point’ to describe the point at which each generic process supports the life cycle of a customer transaction, this can be used to aid the comparison of transaction costs between services and organisations. There is a limitation in that the physical allocated ‘Life Cycle Point’ may differ within individual services from those allocated on the Generic Process List but having them applied consistently at a fixed point should help support a consistent view of transaction life cycle costs. |
| German Service List | Service |
|
Illustrative list based on service lists for two states. The German federal system meas that there are large differences in local service provision between states. |
| Housing Revenue Account England 2012-13 & 2013-14 | SeRCOP Objective |
|
Housing Revenue Account England 2012-13 & 2013-14 |
| Housing Revenue Account Scotland 2012-13 & 2013-14 | SeRCOP Objective |
|
Housing Revenue Account Scotland 2012-13 & 2013-14 |
| Housing Revenue Account Wales 2012-13 & 2013-14 | SeRCOP Objective |
|
Housing Revenue Account Wales 2012-13 & 2013-14 |
| Indicator List | Indicator |
|
The indicator list, giving indicator types |
| Integrated Public Sector Vocabulary | Concept |
|
The Integrated Public Sector Vocabulary (IPSV) is an 'encoding scheme' for populating the e-GMS Subject element of metadata. It is fully compliant with ISO 2788 and BS 8723, the International and British Standards for monolingual thesauri. The vocabulary was developed with the backing of the ODPM (Office of the Deputy Prime Minister) and the eGU (Cabinet Office e-Government Unit). Version 1.00 was released in April 2005; Version 2.00 supersedes it, as of 3 April 2006. Version 1 was developed by merging three earlier lists: the GCL (Government Category List), LGCL (Local Government Category List) and seamlessUK taxonomy. It had 2732 preferred terms and 4230 non-preferred. Version 2 is much bigger, with 3080 preferred terms and 4843 non-preferred. As a result, IPSV now covers internal-facing as well as public-oriented topics. You can still refer back to the superseded version if necessary. IPSV is just one of a family of lists you can obtain from the esd-standards site Two subsets of IPSV are now available: The Internal Vocabulary covers only the 'internal-facing' topics. It has 756 preferred terms and 1333 non-preferred. The Abridged version covers the whole scope of IPSV but is limited to the upper levels. It has 549 preferred terms and 1472 non-preferred. From October 2012 the Public Sector Information Domain - Metadata Standards Working Group has agreed to recommend this change to eGMS on the use of subject metadata: Where you identify value in using the subject element of metadata it should be populated from a controlled vocabulary that is used consistently across the sector to which the information relates. In preference, vocabularies should be published according to SKOS and publicly available for free re-use, which then enables tagged information to be further grouped, and associated, by an agent SKOS also encourages cross-references to be made across otherwise unconnected vocabularies.This change reflects advances in searching techniques since the introduction of eGMS, and modern approaches to cataloguing and cross-referencing information against evolving terminologies. IPSV is no longer directly referenced and mandated within eGMS, allowing the publisher to consider if subject tagging is valuable, and to use the vocabulary that best describes their business. Therefore, the mandate to use IPSV no longer applies, although IPSV remains an option. esd-toolkit continues to host IPSV and current URIs will remain valid. Organisations wishing to develop their own bespoke vocabularies based on IPSV are free to do so subject to license terms, including acknowledging the source. Organisations wishing IPSV to be updated whilst maintaining its current scope should contact standards@esd.org.uk who will co-ordinate any updates and seek approval from MWG. Participating organisations will need to fund any associated work themselves. |
| Integrated Public Sector Vocabulary Abridged | Concept |
|
Terms list of the Integrated Public Service Vocabulary Abridged Subset |
| Integrated Public Sector Vocabulary Internal Vocabulary Subset | Concept |
|
Terms list of the Integrated Public Service Vocabulary Internal Vocabulary Subset |
| Interaction List | Interaction |
|
The Local Government Interaction List (LGIL) is a list defining the type of dealings (publish information, make a payment, etc) a council may have in support of a service. Some interactions are further broken down to more accurately reflect detail (Booking venues, resources and courses lead into the sub headings - Course booking / Reserving a resource / Venue/facility booking Use - the list supports quite specific electronic interactions conducted through middleware using these standards. |
| Internal Services List | Service |
|
The Internal Service List is a listing of in-house actions carried out by a council. These are not public facing services but are performed by one department to another department or team to team. Use The Internal Service List may form the basis of an intranet and can be used to determine the cost of delivering a service. In conjunction with processes and roles this list can show duplication of effort and skills gaps in an organisation. |
| Issues and benefits List | Benefit |
|
A list of issues or potential benefits which might be addressed (issues) or delivered (benefits) for/to an individual, organisation or community as the result of activity undertaken by a public sector organisation. Benefits (or resolution of issues) may result from activities such as a project or business improvement programme. |
| Life Events List | Life event |
|
The Life Events List identifies and defines the challenges that face citizens in everyday life which may alter the course of their life. Use - This list can be used as a front facing list on a website so that people can find information quickly. It will help bundle services together in order to target support as quickly as possible and reduce the number of different places and times the citizen will need to make contact. |
| Local Government Classification Scheme | Record classification |
|
This Local Government Classification Scheme (LGCS) is published on behalf of the Records Management Society of Great Britain, Local Government Group. Its objective is to promote improved records management practices within local government. Use – A fileplan with retention schedules it supports local authorities in the areas of Data Protection, Freedom of Information and the Local Government Act. |
| Local Government Navigation List | Service group |
|
The Local Government Navigation List (LGNL) represents a user friendly browse navigation structure in order to give public access to services on a Local Authority Web site. It is a Poly Hierarchical Navigation System (PHS) which means that it has one term to many LGSLs and has different levels to allow a drill down operation to be performed. Therefore services may appear more than once under different headings as citizens don’t all think the same way and may associate services under different heading titles. Use - To define a standardised navigation for Council web sites so that Citizens can move from one council website to another and find what they are looking for under familiar headings. It uses unique numeric identifiers for each hierarchical title heading. It is designed as a “Front Facing” List and has undergone user testing. It is only one way into a Council website and other forms of navigation are also recommended such as Life Events, A-Z and search options. |
| Local Government Service List | Service |
|
The Local Government Service List is a collection of services that a council (or other public sector body) in the UK provides to or on behalf of those who live, work and pass through the area for which they are responsible. Not all councils perform all services in the list but it gives a common set of actions from which to choose. A service is a set of actions or activities undertaken by a council (or other public sector body) to deli |
| Local Government Service List | Service |
|
The Local Government Service List is a collection of services that a council (or other public sector body) in the UK provides to or on behalf of those who live, work and pass through the area for which they are responsible. Not all councils perform all services in the list but it gives a common set of actions from which to choose. A service is a set of actions or activities undertaken by a council (or other public sector body) to deliver a product or conclusion. Services are usually provided at the request of a customer either as a one-off request (for example planning applications, parking permits) or as a result of the circumstances of the customer (for example local resident, local business, disabled). Services are provided by a public sector body either as a power (a legal right), a duty (a legal obligation) or at its discretion A service list provides a standard way of referring to each service when communicating within and between organisations. It uses unique numeric identifiers for each service, irrespective of the language and naming conventions that are used by different people and organisations to identify or describe services. The service list uses terminology that is recognised within the public sector but may not necessarily be understood by the customer. Other lists provide a customer facing view of services which can be used to provide information on services to the public (such as in a web site). Use - to define a core set of tasks that are common to most public sector bodies, allowing communication across boundaries by describing the responsibilities unequivocally within a controlled list of terms.The LGSL is used extensively by many public sector bodies and is recognised as a standard by Communities and Local Government and the Cabinet Office. |
| Metric Type List (draft) |
|
A type of statistic that defines a characteristic that can be measured, eg number of people, number of households, number of affordable homes, volume of carbon emissions, fear of crime. Metrics may be calculations based on other Metrics. | |
| Metric Type List By Component Group (draft) |
|
A type of statistic that defines a characteristic that can be measured, eg number of people, number of households, number of affordable homes, volume of carbon emissions, fear of crime. Metrics may be calculations based on other Metrics. | |
| Metric Type List By Report Theme (draft) |
|
A type of statistic that defines a characteristic that can be measured, eg number of people, number of households, number of affordable homes, volume of carbon emissions, fear of crime. Metrics may be calculations based on other Metrics. | |
| Norwegian Service List | Service |
|
Local Government services to citizens in Norway (subset of the Service list) |
| Open Family Services Directory | Concept |
|
The Open Family Services subject vocabulary provides a way of categorising family services within the Open Family Services Directory (formerly DfE Family Information Directory). The Guidance" tab describes how the list is used and links to guidance and complementary controlled vocabulary files. The "Formats" makes the list available in a variety of formats including its native ZThes XML format. If you would like to know more about the Open Family Services Directory (formerly Family Information directory) service or want help or support in adopting these vocabularies, please contact info@openfamilyservices.org.uk or phone 01491 651023. Information on all aspects of implementing the Directory is available from the support site at www.openfamilyservices.org.uk |
| Operational Roles List - Draft | Role |
|
Operational Roles List identifies the types of jobs, positions, occupations, professions and responsibilities undertaken within the Public Sector. Use - It helps categorise levels of responsibility so that costs can be allocated when costing service provision additionally, individuals can be given access to information dependent upon the level of the role assigned. |
| Organisation Type List | Organisational unit |
|
The Organisation Type List, formally the Local Government Agency Type List (LGATL), was drafted by the esd-toolkit Multi-Agency Working group to identify the various delivery agents within the Public Sector. Use - It is designed to identify the types of agency and organisation with whom local authorities might work in partnership to deliver services so that citizens can be offered a seamless service between agencies. It also helps to identify possible stakeholders in projects targeting services to specific demographic groups. |
| Person Circumstance List | Circumstance |
|
The Person Circumstance List is a listing of the various conditions connected with or affecting a person. It is often measurable and forms part of statistical data collected about individuals or groups. It replaces the Local Government Audience List (LGAL). Use – To help quantify what a council does and identify various demographic groups in order to tailor services to their needs. This is not normally used as a “front facing” list in other words it quantifies what a council does in “Officer speak” and is therefore not particularly user friendly for citizens to interpret. |
| Personal Needs List | Need |
|
The Needs list identifies the personal requirements of a citizen that can be fulfilled within the bounds of public sector service delivery whereby a course of action might support a positive change in circumstances. Use - By identifying “Need” it is possible to group services and delivery agents together in order to resolve issues, problems and concerns raised by the citizen in a particular demographic target group. It uses unique numeric identifiers for each “Need” irrespective of the language and naming conventions that are used by different people and organisations to identify or describe a Need. |
| Place Circumstance List | Circumstance |
|
The Place Circumstance List is a record of land usage as classified by the BLPU Classification Cross-References, given within NLPG best practice document http://www.iahub.net/docs/1184161851899.pdf It determines how a Council might deal with the various conditions connected with or affecting a place. It is often measurable and forms part of statistical data collected about an area. Use – To help quantify what a council does and identify various demographic areas in order to tailor services to the needs of the place and people living in that neighbourhood. It uses unique numeric identifiers for Place Circumstance irrespective of the language and naming conventions that are used by different people and organisations to identify or describe a Place. |
| Power and Duty List | Power |
|
An interpretation of the powers and duties conferred by law on councils and other bodies to deliver services. A 'duty' is something that a council must do. A 'power' gives a council the right to do something. Each power and duty is linked to relevant services and the official publication of associated legislation. Use – Councils can clearly understand which services they must deliver and those that might no longer be a priority. This list also enables Councils via the mappings to find web pages that need changing and identify teams who need re-training following a change in legislation. |
| Scottish Navigation List | Service group |
|
As part of the Improvement Service's Customer First Programme, Scottish councils are working together to develop a shared A - Z of website content, a common Scottish Services List (SSL) and a Scottish Navigation List (SNL) with these, in turn, all being linked to a comprehensive knowledge base of FAQ's and electronic forms. Renfrewshire and East Dunbartonshire Councils are leading the project, in partnership with the Improvement Service. The simple aim is to help citizens access services and find, in a consistent way, what they are looking for, on council websites, and help take councils closer to the Scottish Executive's goal of 75% of citizen enquiries being answered at the first point of contact. |
| Scottish Service List | Service |
|
The Scottish Service List is a collection of services that a Council (or other public sector body) in Scotland provides to or on behalf of those who live, work and pass through the area for which they are responsible. Not all councils perform all services in the list but it gives a common set of actions from which to choose. The Scottish Service List was compiled as a result of the A-Z Project funded by The Improvement Service to reflect the differences in service provision between Scotland and England. It is a sub-set of the Local Government Services List so that where services are the same they have the same ID number. A service is a set of actions or activities undertaken by a council (or other public sector body) to deliver a product or conclusion. Services are usually provided at the request of a customer either as a one-off request (for example planning applications, parking permits) or as a result of the circumstances of the customer (for example local resident, local business, disabled). Services are provided by a public sector body either as a power (a legal right), a duty (a legal obligation) or at its discretion. A service list provides a standard way of referring to each service when communicating within and between organisations. It uses unique numeric identifiers for each service, irrespective of the language and naming conventions that are used by different people and organisations to identify or describe services. The service list uses terminology that is recognised within the public sector but may not necessarily be understood by the customer. Other lists provide a customer facing view of services which can be used to provide information on services to the public (such as in a web site). Use - to define a core set of tasks that are common to most public sector bodies, allowing communication across boundaries by describing the responsibilities unequivocally within a controlled list of terms. The SSL and other related controlled lists are used by many councils throughout Scotland and is recognised as a standard by The Improvement Service. |
| Scottish Service List | Service |
|
The overall aim of this project is to build a framework for the development of a services list for Scotland based as far as possible on the LGSL, a common A - Z of Scottish council and other public services, a user friendly Scottish Navigation structure to help citizens find what they are looking for and a Knowledge Base framework - a database and categorisation of Frequently Asked Questions ( FAQs ) and interactive forms. This framework will be used by councils across Scotland to help improve the way they interact with citizens through a range of access channels, and to support broader organisational change and improvement. |
| Service List | Service |
|
The Service list is a catalogue of all services performed by Local Government in England and Scotland and Municipalities in Belgium, Netherlands, Norway, Sweden, Germany. The list gives a common understanding of services and is a result of collaboration during The Smart Cities Project 2009 - 2011. Each list can be seen individually by clicking on the drop down menu on the left hand side of the page. Lists are shown in English but can also be se |
| Service List | Service |
|
The Service list is a catalogue of all services performed by Local Government in England and Scotland and Municipalities in Belgium, Netherlands, Norway, Sweden, Germany. The list gives a common understanding of services and is a result of collaboration during The Smart Cities Project 2009 - 2011. Each list can be seen individually by clicking on the drop down menu on the left hand side of the page. Lists are shown in English but can also be seen in the language of the chosen country by clicking on the flag when looking at an individual country's list . Where services are delivered by more than one country the service number and definition is standardised allowing for the exchange of information between countries by numerical ID regardless of language. A service is a set of actions or activities undertaken by a council (or other public sector body) to deliver a product or conclusion. Services are usually provided at the request of a customer either as a one-off request (for example planning applications, parking permits) or as a result of the circumstances of the customer (for example local resident, local business, disabled). Services are provided by a public sector body either as a power (a legal right), a duty (a legal obligation) or at its discretion. A service list provides a standard way of referring to each service when communicating within and between organisations. It uses unique numeric identifiers for each service, irrespective of the language and naming conventions that are used by different people and organisations to identify or describe services. The service list uses terminology that is recognised within the public sector but may not necessarily be understood by the customer. Other lists provide a customer facing view of services which can be used to provide information on services to the public (such as in a web site). Use - to define a core set of tasks that are common to most public sector bodies, allowing communication across boundaries by describing the responsibilities unequivocally within a controlled list of terms. |
| Subjective Analysis 2012-13 & 2013-14 | SeRCOP Subjective |
|
Subjective Analysis 2012-13 & 2013-14 |
| Swedish Service List | Service |
|
Local Government services to citizens in Sweden (subset of the Service list) |
| Workforce Roles List - Draft | Role |
|
More information about the Workforce Roles list is available from the LGA website. |